Solace Health is a patient advocacy platform that pairs individuals with dedicated healthcare navigators. Advocates are licensed physicians, nurses, and healthcare professionals who coordinate care, manage paperwork, and fight for patient access on behalf of the people they serve.
The service has helped over 200,000 patients across all 50 states and holds a 4.7-star rating across 8,332 verified reviews. Most patients pay nothing out of pocket because Medicare and many Medicare Advantage plans fully cover the cost of advocacy services.
Here’s what this review covers: what Solace advocates actually do, who pays for the service, what reviewers say, and whether this platform delivers on its promise of simplifying an overcomplicated healthcare system.
What Is Solace Health?
Solace Health is a patient advocacy platform that connects individuals with experienced healthcare professionals, including physicians, nurses, and pharmacists, who work exclusively for the patient to navigate the healthcare system. The company operates in all 50 U.S. states via virtual consultations and secure messaging.
Solace advocates are not employed by hospitals or insurance companies. This independence means their priority is the patient’s outcome, not the institution’s administrative preference or cost structure.
The platform has helped over 200,000 patients and families since launch. Trusted partners listed on the Solace website include MD Anderson Cancer Center, NYU Langone Health, the Alzheimer’s Association, Oak Street Health, and St. Vincent Health.
How Does Solace Health Work?
Solace Health operates through a three-step intake process: patients answer initial questions about their healthcare challenges, then meet with a Solace physician by phone or video, and are then matched with a dedicated advocate who develops a personalized care plan.
After the match, the advocate works behind the scenes to manage appointments, coordinate provider communication, handle paperwork, and update the patient via the Solace platform. Support continues for as long as the patient needs it, with no contract required for Medicare-covered patients.
Getting Started Steps:
- Answer intake questions about your healthcare challenges online.
- Schedule a call with a Solace physician to review your situation.
- Get matched with a dedicated advocate who fits your needs.
- Receive ongoing support via video, phone, text, or secure message.
What Does a Solace Patient Advocate Do?
Solace patient advocates schedule specialist appointments, organize medical records, coordinate between multiple providers, review billing statements for errors, negotiate cost reductions, appeal insurance denials, and provide emotional support throughout complex medical situations.
Advocates bring an average of 16 years of healthcare experience. The role covers logistics, communication, financial support, and research. One patient noted: ‘She kindly and efficiently connected my care team, doctors, hospital, and nursing home. She researched everything I needed.’
What advocates cannot do is equally important to understand. Solace advocates do not prescribe medications, diagnose illnesses, or replace the patient’s treating physician. They support the existing care team rather than substituting for clinical expertise.
What Services Does Solace Health Offer?
Solace Health offers four core advocacy service areas: care coordination, insurance navigation, medical billing assistance, and care plan research, all delivered by a single dedicated advocate who knows the patient’s complete medical history and goals.
Care coordination covers appointment scheduling, record organization, specialist referrals, and care transition management between hospital, home, and nursing settings. The research component covers finding local specialists, identifying community resources, and locating relevant clinical trials.
Core Services:
- Care coordination: scheduling, referrals, care transitions, record management
- Insurance navigation: claims filing, denial appeals, authorization support
- Medical billing: error review, cost negotiation, billing dispute resolution
- Care research: specialist search, treatment options, community resources
- Emotional support: guidance through diagnosis, treatment, and recovery
Does Solace Health Help With Medical Bills?
Solace Health provides dedicated medical billing advocacy where advocates review billing statements for errors, dispute incorrect charges, and negotiate directly with providers to reduce costs for patients facing large or confusing medical bills.
Medical billing errors are common in U.S. healthcare. Solace advocates understand insurance policy language and can identify discrepancies between what was billed and what was authorized or delivered. This service alone can recover significant overcharges for patients.
The billing advocacy function also covers insurance claims support. Advocates help file claims correctly, appeal denied claims, and secure proper authorizations for treatments that insurers initially reject.
Does Solace Health Help With Insurance Issues?
Solace Health advocates work directly on insurance issues including filing claims, appealing coverage denials, securing treatment authorizations, and navigating plan benefits to make sure patients receive the care they are entitled to under their coverage.
The advocacy function is particularly valuable for patients dealing with Medicare Advantage plans, which frequently deny initial claims at higher rates than Original Medicare. Advocates familiar with appeal procedures can reverse many denials that patients would otherwise accept as final.
What Are the Benefits of Solace Health?
Solace Health delivers three primary benefits: reduced administrative burden for patients and caregivers, faster access to specialists and care resources, and improved coordination across fragmented provider networks that often fail to communicate with each other.
The platform’s independence from hospitals and insurers creates a genuinely patient-aligned relationship. In fact, 98% of Solace patients report better healthcare outcomes after working with an advocate, and 98% of family caregivers report feeling better about their loved one’s care.
Key Benefits:
- Single dedicated advocate with full knowledge of patient history
- Access in all 50 U.S. states via virtual communication
- No contracts required for Medicare-covered patients
- Advocates work independently for the patient, not hospitals or insurers
- HIPAA-compliant platform with 24/7 live chat support
- Average advocate experience: 16 years in healthcare
Is Solace Health Easy to Use?
Solace Health provides a platform for one-on-one scheduling with advocates and supports communication via video, phone, text, and email, making it accessible for patients with varying technical comfort levels and schedules.
The intake process is designed to be low-friction. Patients answer a few questions online, schedule an initial physician call, and receive their advocate match without navigating complex paperwork. Phone support is available from 6am to 5pm PT at (240) 693-3281, with 24/7 live chat also available.
Here’s the part most people miss. Solace advocates work behind the scenes, meaning the patient does not need to actively manage the advocacy process day to day. The advocate handles calls, paperwork, and coordination while the patient focuses on health.
Who Benefits Most From Solace Health?
Solace Health serves the greatest value to newly diagnosed patients overwhelmed by medical information, individuals managing chronic conditions across multiple providers, family caregivers coordinating care for elderly parents, and rural patients with limited local specialist access.
Busy professionals unable to take time off for administrative calls, patients facing language or cultural barriers to healthcare navigation, and parents of children with complex medical needs also represent high-benefit groups based on Solace’s described patient demographics.
Patients in straightforward healthcare situations managing a single provider relationship and no insurance disputes gain less from the service than those navigating complex, multi-provider, multi-insurer healthcare environments.
What Do Solace Health Reviews Say?
Solace Health holds a 4.7-star rating across 8,332 verified customer reviews, consistently praised for advocate professionalism, care coordination quality, and the emotional support provided during difficult medical situations. The volume of reviews and consistent rating signal a reliable pattern of patient satisfaction.
Negative reviews, where present, tend to focus on eligibility limitations for certain insurance plans, inconsistent advocate availability, and the service not covering clinical or legal advice. Overall sentiment is strongly positive relative to the number of reviews collected.
Review Highlights by Platform:
| Platform | Rating | Review Count |
|---|---|---|
| Trustpilot | 4.5 / 5 | Verified patient reviews |
| Solace Outcomes Page | 4.7 / 5 | 8,332+ verified reviews |
| Glassdoor (employee) | 4.6 / 5 | 24 reviews |
What Do Positive Solace Health Reviews Say?
Positive Solace Health reviews consistently highlight advocate professionalism and personal attention, with one patient stating their advocate ‘arranged everything for my surgery and rehab, told me what to expect, and kept me informed at every step,’ calling the help ‘invaluable.’
Another frequently mentioned theme is the value of having a single person with full context on the patient’s medical situation. Patients report that advocates prevent information gaps between providers and catch errors that would otherwise slip through a fragmented system.
Emotional support is a third consistent praise point. Reviews describe advocates providing ‘peace of mind’ and ‘moral support’ during overwhelming diagnoses, which patients cite as equally valuable as the logistical assistance.
What Are the Common Complaints About Solace Health?
The most common Solace Health complaints center on insurance eligibility limitations, as not all plans cover the advocacy service, and some patients discover their specific Medicare Advantage plan does not qualify after beginning the intake process.
A secondary complaint category involves the scope of what advocates can do. Patients seeking clinical advice, medical opinions, or legal guidance report frustration when advocates appropriately decline to provide those services within the platform’s defined scope.
Employee reviews on Glassdoor mention management challenges and burnout risk for advocates carrying high patient loads, which may affect service consistency for some patients depending on advocate capacity.
How Much Does Solace Health Cost?
Solace Health is completely covered by Original Medicare and many Medicare Advantage plans as a result of 2024 regulatory changes that authorized direct Medicare reimbursement for patient advocacy services, meaning over 95% of Solace patients pay nothing out of pocket.
For patients not covered by Medicare, pricing is not publicly listed on the Solace website. Interested patients outside Medicare coverage are directed to contact Solace directly to discuss eligibility and out-of-pocket costs for their specific plan.
Payment Options Summary:
| Coverage Type | Patient Cost |
|---|---|
| Original Medicare | $0 (fully covered) |
| Medicare Advantage (qualifying plans) | $0 to small deductible/coinsurance |
| Non-Medicare insurance | Varies; contact Solace for eligibility |
| No insurance / self-pay | Not publicly disclosed; contact Solace |
Does Insurance Cover Solace Health?
Solace Health is covered by Original Medicare and a growing list of Medicare Advantage plans following 2024 regulatory changes that created a direct reimbursement pathway for patient advocacy services provided by licensed healthcare professionals.
Coverage eligibility varies by specific Medicare Advantage plan. Patients should verify their plan’s inclusion before completing the intake process. Solace confirms coverage status during the initial physician consultation before any advocacy services begin.
Is Solace Health Worth the Price?
For Medicare patients, Solace Health delivers substantial value at zero cost, providing professional healthcare navigation that would otherwise require hiring a private patient advocate at $100 to $200 per hour or more.
The value calculation for non-Medicare patients depends on private advocacy rates, which Solace does not publish publicly. In the private market, independent patient advocates typically charge $75 to $400 per hour, making a covered or discounted Solace plan significantly more cost-effective for complex cases.
The strongest value case involves patients facing insurance denials, medical billing disputes, or complex care coordination across multiple specialists. A single successfully appealed insurance denial or corrected billing error can generate savings that exceed months of advocacy fees.
Is Solace Health Safe and Legitimate?
Solace Health is a legitimate healthcare advocacy platform backed by relationships with major healthcare institutions including MD Anderson Cancer Center and NYU Langone Health, staffed by advocates with an average of 16 years of professional healthcare experience.
Solace operates independently of hospitals and insurance companies, which eliminates the conflicts of interest that would compromise an advocate’s ability to fight for a patient’s best interest. The Better Business Bureau profile for Solace is active and accredited.
Is Solace Health HIPAA Compliant?
Solace Health is HIPAA-compliant across all patient communications, meaning medical information shared through the platform is protected under the same federal privacy standards that apply to hospitals, doctors, and health insurers.
The company explicitly states it will never sell patient information. All advocate communications, medical records handling, and platform data storage follow federal healthcare privacy regulations. This compliance is standard for a platform working with sensitive patient health information.
Solace Health vs. Competitors: How Does It Compare?
Solace Health competes in the patient advocacy space with independent patient advocate networks and in-house hospital social work departments, with its key differentiation being insurance coverage through Medicare and a national network of experienced advocates available virtually.
Independent private advocates typically charge $75 to $400 per hour with no insurance coverage. Hospital social workers are free but employed by the hospital, creating an institutional loyalty that can conflict with pure patient advocacy. Solace sits between these options, offering professional advocacy without the cost or conflict.
Comparison Overview:
| Advocacy Type | Cost | Independence | Coverage |
|---|---|---|---|
| Solace Health | $0 for most Medicare patients | Full (works for patient) | All 50 states, virtual |
| Private advocate | $75 to $400/hour | Full | Varies by individual |
| Hospital social worker | Free | Limited (hospital employee) | In-hospital only |
| Insurance case manager | Free | None (insurer employee) | Plan-dependent |
Where Can You Get Solace Health Services?
Solace Health services are available nationwide through the Solace website at solace.health, with advocates serving all 50 U.S. states through virtual communication, making geographic location irrelevant to access. Phone support is available at (240) 693-3281 from 6am to 5pm PT, with 24/7 live chat on the website.
Physician referrals are also available through the Solace referral portal, allowing doctors and healthcare institutions to connect patients directly with advocacy services. Walgreens does not partner with Solace; the service is accessed solely through Solace’s own channels.
Who Should Avoid Solace Health?
Solace Health is not the right fit for patients managing simple, single-provider healthcare relationships with no insurance disputes, billing complexity, or care coordination challenges, as the advocacy layer adds no meaningful value in straightforward situations.
Patients seeking clinical second opinions, legal advice, or medication management through the platform will find that Solace advocates are prohibited from providing those services. Traditional medical, legal, and pharmacy professionals remain necessary for those needs.
Non-Medicare patients without a qualifying insurance plan who are unwilling to pay out-of-pocket private advocacy rates should explore hospital-based social work services or local nonprofit patient advocacy resources before engaging Solace.
Should You Try Solace Health?
Solace Health is worth trying for any Medicare patient navigating complex, multi-provider care, dealing with insurance denials, managing a serious or chronic diagnosis, or caring for a family member who needs a dedicated healthcare navigator. The $0 cost for qualifying patients removes any barrier to starting.
The platform delivers real, documented value. In fact, 98% of patients report better healthcare outcomes and 45,000-plus families have been helped nationwide. For patients in covered plans, the decision is straightforward.
Bottom line: if you are on Medicare and struggling with healthcare complexity, there is no reason not to start the Solace intake process. The first step costs nothing and takes minutes. For non-Medicare patients, verify coverage before proceeding, and compare Solace’s rates against private advocacy alternatives before committing.