If you’re a Peloton bike owner, you may have experienced issues with your screen not turning on. This can be frustrating, especially if you rely on your Peloton for your daily workouts. Fortunately, there are a few troubleshooting steps you can take to get your screen back up and running.

The first thing you should do is inspect the connection points of the power cord and the monitor. Make sure everything is securely plugged in and that there are no loose connections. If this doesn’t solve the issue, visually inspect the power supply and use a gentle shake to see if a rattle is present. Lastly, check the resistance knob to ensure it’s clear from the monitor cable. If any of these steps help, you may have found the issue and can proceed with your workout.

If the above steps don’t work, there are a few more things you can try. One of the most common reasons for a Peloton screen to stop working is loose wire connections. When troubleshooting this issue, the first thing you’ll want to do is make sure that all of the cables connected to your Peloton are securely plugged in. Once you’ve done that, try turning your Peloton on and see if the touchscreen is working again. If not, you may need to contact Peloton support for additional assistance.

What To Do If The Peloton Screen Won’t Turn On?

If you are experiencing an issue with your Peloton bike screen not turning on, there are a few troubleshooting steps that you can take to resolve the problem. In this section, we will take you through the process of eliminating the most common issues that could be causing the problem.

Inspecting Power Connections

The first step in troubleshooting a Peloton screen that won’t turn on is to inspect the connection points of the power cord and the monitor. Make sure that the power cord is correctly inserted into the back of the bike and that the power supply is turned on at the socket. If you have checked all the viable options for your power supply and cable, but the Peloton screen still won’t turn on, then you might have blown the power supply.

Examining the Outlet and Power Cord

If you have checked the power connection and the screen still won’t turn on, the next step is to examine the outlet and power cord. Make sure that the power cord is plugged into a working outlet and that the cord is not damaged. If everything looks good with the cord, try a simple power reset. Unplug the Peloton bike from the power source, switch it off at the plug, leave it off for approximately 20 seconds, and plug the cord and power supply back in.

If you have gone through the previous troubleshooting tips and you have found that they work, but in some future situations, your screen again does not turn on, then you may be looking at a faulty wire. In this instance, make sure to test both the monitor and the power cord cables. If you find that the screen turns off when you are doing this, then you are most likely looking at a faulty cable that needs to be replaced.

Make sure that you know how to turn the screen on. Hold in the power button for two seconds to power on the screen/bike. The bike will go into sleep mode after 20 minutes of inactivity, and you will need to press the power button again to turn it back on.

Having the resistance knob interfere with the monitor cable is a rare occurrence but has been known to happen. If you have gone through our troubleshooting tutorial, but there are instances where your screen still won’t turn on, you should check the resistance knob. Make sure to turn the knob to the left to reduce any resistance or pressure that may interfere with the monitor cable. If you find that this is the case and you can turn the screen on after this, you will need a technician to address this problem.

Performing a factory reset is the last option you have available. However, this will only be an option if the screen can boot up, and you can enter the factory setup mode. Hold in the volume “up” button and the power button simultaneously to turn the screen on and into factory setup mode. Using the volume button for navigation, select the “recovery” option. Once again, depress the volume “up” and power buttons simultaneously. Again using the volume button for navigation, select the “factory reset” option. Follow any prompts by pressing the volume or power button if asked to do so.

How To Troubleshoot The Peloton Screen

Here are seven steps on what you need to do experiencing issues with your Peloton screen not turning on.

Check The Power Supply
Perform a Power Cycle
Check Cable Connection Points
Check For Faulty Wires
Check The Resistance Knob
Check You Are Turning The Screen On Correctly
Restart the Peloton Screen

1. Check The Power Supply

The first thing you should do is check the power supply. Ensure that your power supply is plugged into the power cable in the back of the base. If it’s not, you should address this issue. If it is plugged in, you can try a simple power reset. Your Peloton bike is an Android computer, so removing the power cable, switching it off at the plug, leaving it off for approximately 20 seconds, and replugging the cord and power supply back in should, in many cases, remedy the situation.

2. Perform a Power Cycle

If the power supply isn’t the problem, you can try performing a power cycle. Unplug the fitness equipment and wait for 16 seconds before powering it up again. Press and hold the power and volume up buttons until the screen lights up, then release. This will put your Peloton bike into Boot Mode rather than turn it on. Next, press and release the volume up and power buttons for 2 seconds.

3. Check Cable Connection Points

The monitor cable should also be examined at this stage. The monitor cable plugs in directly behind the monitor and has two connection points. You should assess both of these and ensure that they are quickly secured in place. Remember that rotating the screen, shaking the bike, or riding vigorously could cause these cables to become slightly loose, losing their connection.

4. Check For Faulty Wires

5. Check The Resistance Knob

6. Check You Are Turning The Screen On Correctly

Make sure that you know how to turn the screen on. There is a specific procedure to do so. Many individuals forget this vital step. Hold in the power button for two seconds to power on the screen/bike. The bike will go into sleep mode after 20 minutes of inactivity, and you will need to press the power button again to turn it back on.

7. Restarting the Peloton Screen

The last option you have available is to perform a factory reset. However, this will only be an option if the screen can boot up and you can enter the factory setup mode. Hold in the volume “up” button and the power button simultaneously to turn the screen on and into factory setup mode. Using the volume button for navigation, select the “recovery” option. Once again, depress the volume “up” and power buttons simultaneously. Again using the volume button for navigation, select the “factory reset” option. Follow any prompts by pressing the volume or power button if asked to do so.

Advanced Peloton Screen Troubleshooting Techniques

If your Peloton screen won’t turn on, there are advanced troubleshooting techniques that you can use to resolve the issue. Here are some of the most effective techniques that you can try:

Factory Resetting the Device

A factory reset is a process that erases all user data and settings on the Peloton bike or tread. It restores the device to its original state, which can help to fix any software-related issues that may be causing the screen to malfunction. Here’s how to perform a factory reset:

Hold down the volume up button and the power button simultaneously until the screen turns on.
Use the volume button to navigate to the “Factory Reset” option.
Press the power button to select the option.
Wait for the device to complete the reset process.

Keep in mind that a factory reset will erase all user data, including workout history, preferences, and settings. Make sure to back up any important data before performing a factory reset.

Accessing Boot Mode

Boot mode is a special mode that allows you to access the underlying software of the Peloton bike or tread. It can be useful for troubleshooting issues that are related to the operating system or firmware. Here’s how to access boot mode:

Unplug the device and wait for 10 seconds.
Press and hold the power button and volume up button simultaneously until the screen turns on.
Release the buttons.
Use the volume button to navigate to the “Boot Mode” option.
Press the power button to select the option.

Once you’re in boot mode, you can perform various troubleshooting tasks, such as clearing the cache, updating the firmware, or reinstalling the operating system. However, keep in mind that boot mode is intended for advanced users and should be used with caution. If you’re unsure about what you’re doing, it’s best to contact Peloton customer support for assistance.

By using these advanced Peloton screen troubleshooting techniques, you can resolve most issues related to the screen not turning on. However, if the issue persists, it may be a hardware-related problem, and you should contact Peloton customer support for further assistance.

Hardware Issues and Solutions

If your Peloton touchscreen is not turning on, there may be some hardware issues that need to be addressed. Here are some solutions that can help you troubleshoot the problem.

Checking the Touchscreen and Cables

The first thing you should do is check the touchscreen and cables. Ensure that the monitor cable is securely connected to the back of the touchscreen and the bike. If it is loose, try reconnecting it and see if that resolves the issue.

You should also check the condition of the cables, as they can sometimes get damaged or frayed. If you notice any damage, consider replacing the cables. This can help ensure that the connection between the touchscreen and the bike is stable and reliable.

Dealing with Sweat or Moisture Damage

Another common issue that can cause the Peloton touchscreen not to turn on is sweat or moisture damage. Sweat can get into the bike’s components and cause damage over time. If you notice any moisture on the touchscreen or bike, wipe it off with a dry cloth.

To prevent moisture damage, you can also consider using a towel or sweat guard to protect the bike and touchscreen. This can help absorb any sweat and prevent it from getting into the bike’s components.

Contacting Peloton Support

If you have tried all the troubleshooting steps and your Peloton screen still won’t turn on, it’s time to contact Peloton support. There are a few ways to get in touch with their team, including utilizing their Member Support Team and understanding their Warranty and Service options.

Utilizing Peloton’s Member Support Team

Peloton’s Member Support Team is available to assist you with any issues you may be experiencing with your Peloton product. You can reach out to them via email or phone. To contact Peloton support via email, you can send a message to support@onepeloton.com. If you prefer to speak with someone directly, you can call their customer support line at (866) 679-9129.

When contacting Peloton support, it’s important to have your account information readily available. This includes your Peloton username and any relevant order or product information. Providing this information to the support team will help them better assist you in resolving your issue.

Understanding Peloton’s Warranty and Service

Peloton offers a limited warranty on its products, which covers defects in materials and workmanship for a specified period. Depending on the product, this warranty can range from one to three years. If your Peloton product is still under warranty and you are experiencing issues with it, you may be eligible for a repair or replacement.

To initiate a warranty claim, you can contact Peloton support via email or phone. Their team will guide you through the process and provide you with any necessary instructions. It’s important to note that the warranty does not cover damage caused by misuse or neglect.

If your Peloton product is no longer under warranty, you may still be able to have it repaired or serviced. Peloton offers a variety of service options, including in-home repairs and mail-in repairs. You can contact their support team for more information on these options and associated costs.

What steps can I take if my Peloton display is stuck on the logo?

If your Peloton display is stuck on the logo, you can try a soft reset. To do this, press and hold the power button for 10 seconds until the screen turns off. Wait a few seconds and then press the power button again to turn the screen back on. If this doesn’t work, try unplugging the power cord and plugging it back in after a few minutes.

How can I troubleshoot a Peloton Tread that won’t power up?

If your Peloton Tread won’t power up, first check to make sure the power cord is securely plugged into the wall outlet and the back of the Tread. If this doesn’t work, try a different outlet. If the Tread still won’t power up, try unplugging the power cord for a few minutes and then plugging it back in. If none of these steps work, contact Peloton Member Support for further assistance.

What should I do if my Peloton bike screen remains black after attempting to power it on?

If your Peloton bike screen remains black after attempting to power it on, try a soft reset. To do this, press and hold the power button for 10 seconds until the screen turns off. Wait a few seconds and then press the power button again to turn the screen back on. If this doesn’t work, try unplugging the power cord and plugging it back in after a few minutes.

Is there a way to reset the Peloton touchscreen if it’s unresponsive?

If your Peloton touchscreen is unresponsive, you can try a soft reset. To do this, press and hold the power button for 10 seconds until the screen turns off. Wait a few seconds and then press the power button again to turn the screen back on. If this doesn’t work, try unplugging the power cord and plugging it back in after a few minutes.

How do I properly reconnect the power cord if my Peloton device prompts an error message?

If your Peloton device prompts an error message related to the power cord, first unplug the cord from the wall outlet and the back of the device. Check the cord for any damage or signs of wear. If the cord appears to be in good condition, plug it back in securely. If the error message persists, contact Peloton Member Support for further assistance.

Where can I find support for technical issues with my Peloton’s screen?

If you’re experiencing technical issues with your Peloton screen, contact Peloton Member Support for assistance. You can reach them by phone, email, or live chat. Their contact information can be found on the Peloton website.

Peloton Screen Won’t Turn On: Troubleshooting Tips