I’ve worn Good Feet arch support for a while, as it helps with my plantar fasciitis. Using shoe inserts can reduce foot pain, but some angry customers felt they’d been “ripped off” by the franchise, leading to a class action lawsuit against the Good Feet Store.
In general, Good Feet Store is under investigation for allegedly falsely advertising that its product can treat various health conditions and making outsized promises regarding the ability of its orthotics. However, many people find Good Feet arch support to be effective when combined with other treatments.
This isn’t a criticism of the Good Feet franchise. I’ve used Good Feet since 2014, and they’ve indeed helped with various foot problems. This review compiles info about the ongoing investigation of the Good Feet store, along with its pros, cons, worth, and alternatives.
What is a Good Feet Store?
Good Feet is a franchise company selling arch supports promising ideal foot positioning for pain relief and body alignment. The company claims its products engage all four arches, offering health benefits like balance improvement, skeletal alignment correction, and relief from hip, knee, and back pain. However, Good Feet has faced investigation and lawsuits for not disclosing that its orthotics may not work for everyone, particularly regarding foot problems like plantar fasciitis, bunions, flat feet, and metatarsalgia. In October 2019, a lawsuit was filed against Good Feet Store due to the number of unsatisfied customers who believed they’d been ripped off.
Is the Good Feet Store a ripoff?
Yes, many people claim that the Good Feet Store is a rip-off because they offer “off-the-shelf” shoe inserts while charging more than “custom orthotic devices”. They also employ their sales personnel with no background in podiatry and anatomy which would qualify them as specialists.
Why is a Good Feet Store Under Investigation?
One of the reasons why the Good Feet store is under investigation is because the company claims that its shoe inserts can treat some of the most common foot-related problems like arthritis or metatarsalgia. According to their website, most foot problems happen due to poor biomechanics, so by wearing Goo Feet Store arch support, the body can realign itself, improve balance, and comfort, and relieve some of this pain.
Tali Sahar, Department of Family Practice at Hebrew University, mentions that custom-fit orthotics influence the neuromuscular and skeletal system, improving alignment and alleviating symptoms. However, foot, knee, or back pain can have various causes. “Without a physical examination by a healthcare professional, claiming that shoe inserts help is irresponsible,” says Dr. Sahar. In his 2007 study titled “Insoles for prevention and treatment of back pain,” Dr. Sahar concluded that “there is strong evidence that insoles are not effective in preventing or treating back pain, and the current evidence doesn’t support their use.”
Other reasons for investigating the Good Feet Store in 2017, 2021, and 2022 include their failure to disclose that results may vary, a lack of trust from podiatrists, competition with personally fitted insoles in the off-the-shelf market, the absence of a refund policy, and no podiatry training for their salesmen.
Good Feet Store fails to disclose that results may vary
According to a lawsuit filed against Good Feet in October 2019, the company failed to disclose that the effectiveness of its arch support varies from person to person. While some customers are satisfied with their orthotics, many others report no benefits or even worsening conditions. The company’s lack of transparency misleads customers into believing everyone will benefit, when in reality, arch support may not be suitable for everyone. In my experience, when I purchased Good Feet in 2014, the store manager advised gradually increasing usage, but I personally felt the difference immediately, so I got them right away. If I did not feel any difference at all, I would probably not buy them.
Most podiatrists do not recommend the good feet store
Another reason why the Good Feet store faced a lawsuit is that they employ personnel without any formal training or a background in podiatry. Most customers who visit the Good Feet store are individuals with health-related problems, expecting specialist care. In general, most podiatrists do not recommend the Good Feet store because their staff lacks medical backgrounds and should not offer recommendations to customers experiencing specific pain or discomfort. It’s akin to consulting a personal trainer or physiotherapist with no formal education but only two weeks of in-house training focused on closing sales.
Good Feet sells off-the-shelf inserts
One major issue with the Good Feet store is its claim to offer personalized fittings, leading customers to believe they’re getting individualized arch support. In reality, they sell mass-produced, off-the-shelf inserts without a thorough physical examination, often at higher prices than true custom-fit orthotics. Good Feet’s arch supports are personally fitted based on your footprint, which can be misunderstood as ‘custom fit’ orthotics. So, what’s the difference between the two? Well, ‘custom fit’ orthotics involve designing and building orthotics specifically for your feet, often through 3D printing, after a clinical examination. On the other hand, ‘personally fit’ arch supports, like the ones at Good Feet Store, use your footprint to determine the right size for you. In short, ‘custom fit’ is a more detailed and personalized process, while ‘personally fit’ relies on your footprint to find the right fit.
Good Feet has a questionable refund policy
The Good Feet Store is under investigation for its return policy, which allows customers to exchange products but not receive refunds. If you purchase orthotics from them that don’t work for you, don’t expect a cash refund; instead, you can only exchange them for store credit, which limits your options. In some cases, they may offer a partial refund, but it comes with the condition that you sign a non-disclosure agreement and release of claims, which can hinder transparency.
My advice is to consult with a Good Feet Store salesperson before making a purchase and researching customer reviews. This will help you make an informed decision about your foot needs. Keep in mind that according to their website, you won’t receive a cash refund after buying, but you do have a 60-day return policy during which you can exchange your arch support for a different pair or other store products.
NOTE: The picture above is the screenshot from the Google snippet, however, once you click on the Good Feet FAQ, the featured paragraph from the search page is no longer available (at least I couldn’t find it).
Good Feet salespersons have no training in Podiatry
According to the lawsuit, Good Feet calls their salespeople “Arch Support Specialists,” making it sound like they know their stuff when it comes to their products and foot issues. But in reality, these salesmen often haven’t had much training in things like podiatry or anatomy, the stuff that would make them true specialists in the field.
According to the action class lawsuit:
“These purported “Arch Support Specialists” have little to no training in podiatry, anatomy, or other related subjects which would distinguish them as specialists.”Case 3:19-cv-02079-BEN-MSB
Customers expect to receive assistance from trained professionals but are met with salespeople who employ high-pressure tactics to sell the product. When questioned about the training provided to Good Feet salespersons, the company seems to prioritize closing sales rather than imparting in-depth knowledge about podiatry or foot conditions.
My thoughts on why Good Feet Store is under investigation
Here are my four thoughts on why I think the Good Feet store has such a bad reputation.
- The company seems to have a questionable foot assessment. Instead of using physical examination, they do “footprint” and choose size based on the measurements. Nevertheless, I’ve used Good Feet for many years and feel comfortable while wearing them.
- They charge up to $1,000 for orthotics that can be found elsewhere for less than $100. I understand that the product is overpriced, but in reality, we live in a free market economy and people can charge as much as they want for their products or services.
- Customers are being encouraged to use credit to finance their purchases. However, CareCredit, which is a credit provider, charges 26.99% interest rates. I personally hate this type of arrangement and the lack of transparency.
- They employ people without a formal degree to give people recommendations about their foot problems. On the other hand, people who work in a shoe store and measure feet to personally fit running shoes also do not have formal training.
How do the investigations of the Good Feet Store impact its pros and cons?
Investigations into the Good Feet Store critically examine its operations, uncovering concerns about product effectiveness or customer experiences, which could be seen as cons. Alternatively, if these investigations validate the store’s claims, they enhance its reputation, proving to be a pro. Ultimately, the outcomes of these investigations directly influence the perceived pros and cons of the Good Feet Store.
How have investigations affected Good Feet Store reviews?
It doesn’t take long; a quick online search can reveal the mixed reputation of the Good Feet Store. The investigation into the store had the potential to impact its reputation, although the exact extent of this impact remains uncertain. When you search for Good Feet Store reviews, you’ll find a range of opinions, including over 30+ complaints about the store in the comments section below, suggesting some unsatisfied customers view it as a potential scam.
On the flip side, I personally know many people, myself included, who swear by their products and use them daily. It’s important to note that before the investigation, the Good Feet Store enjoyed a positive reputation, as evidenced by its 83% trustworthiness rating on ComplaintsBoard.